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Orders & Delivery

How long does delivery take?

Delivery typically takes 2–5 business days depending on your location and product availability.

How can I track my order?

Once your order is shipped, you will receive a tracking link via email or SMS to monitor your delivery status.

What should I do if I haven’t received my order?

Please check your tracking link first. If the issue continues, contact our support team for assistance.

Do you offer international shipping?

Currently, we focus on Singapore and selected regions. Expansion to other countries is coming soon.

Payments & Checkout

What payment methods do you accept?

We accept secure payments via credit/debit cards, online banking, and supported payment gateways.

Is my payment information safe?

Yes, all transactions are protected with secure encryption and trusted payment providers.

Can I cancel my order after payment?

Orders can be canceled only before they are shipped. Please contact support immediately.

Returns & Refunds

What is your return policy?

We offer a return or replacement for eligible products within a specified period after delivery.

When will I receive my refund?

Refunds are processed within 5–10 business days after approval.

What if I receive a damaged or wrong product?

Contact us with photos, and we will arrange a replacement or refund quickly.

Seller & Partnership

How can I sell products on Adeldas?

You can apply through our Seller Registration page and join our growing marketplace.

What types of products can I sell?

Healthcare, wellness, personal care, and related products are allowed.